Help

Customer service

How to contact customer service?

You can contact our customer service:

Our customer service is available from Monday to Friday from 7:15 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:30 p.m. (4:15 p.m. Friday).

Customer account

Who is the customer area for?

Only professional customers of Schenk family Switzerland are authorized to request the creation of a customer account. The customer area is not open to the general public.

How do I obtain a customer account?

You can request the creation of an account using the dedicated form or by contacting your representative or internal employee assigned to Schenk family Switzerland directly.

What are my advantages in creating an account?

Thanks to your customer account , you will be able to:

  • Access our complete catalog with up-to-date current prices
  • Place your orders online
  • Access your personal information:
    • Purchase history
    • Current orders
    • Order in note
    • Price agreements
  • Benefit from promotional and seasonal offers (hunting wines, summer rosés, etc.)
  • Benefit from information on producers
  • Access our SchenkLive news journal

How can I access my personal information?

To access your personal information,

What do I do if I forgot my password?

New customer accounts do not require a password. A code is sent to you by email, log in to your account .

Product search

You can access our catalog via the main menu (or in the footer) under the heading "Assortment" or via the shortcuts on the welcome page (red block) entitled "Online catalog".

You will then access the search by attributes which allows you to refine your results by:

  • Availability
  • Price
  • Type of product
  • Place of production
  • Producer
  • Brand
  • Appellation
  • Grape varieties
  • Honors
  • Conditioning
  • Vintage
  • Size

You can also perform a text search using the search engine at the top of the page. All you have to do is type the name of a product, a grape variety, a brand or even a region. You can also directly access the product sheet for an item by entering the Schenk reference (reference code, EAN bottle bar code, EAN packaging bar code but also via the SKU or wine code).

Online order

What are the prerequisites for ordering online?
As a Schenk family Switzerland customer, you have the possibility to place your orders online. To do this, you must first have a Schenk family Switzerland Internet account and be logged in. Refer to: “Customer Account – How to obtain an account” or Sign into your account .

How do I find my wines? - Personalized catalog

Once logged in, go to the my orders page.

What are the billing conditions applied?

The prices indicated correspond to current prices according to your distribution channel. If you benefit from special conditions, these will be applied to you when invoicing.

Only payment by invoice for orders is possible. Your invoice will be given to you once delivery of the goods has been made (exception: special arrangements).

Product sheet

How can I print a product sheet?

Product sheets are available in PDF format by printing the product page and saving it as PDF.

Medals

How can I search for award-winning products?

You can access our medal-winning wines in the catalog at different locations:

Data protection

Are my personal data well protected?

The data collected is treated confidentially, in accordance with the rules of good faith and legal requirements in this area. Please read the detailed information on this subject in the declaration on the protection of personal data .