Refund policy

Complaints

All complaints must be made within three business days of receipt of the goods. In the event of irregularities or abnormal waste noted upon arrival, the buyer is required to have a report drawn up by the carrier. 

Returns of Delivered Wines

We are unable to accept returns of goods without prior notice and our agreement. Wine replacement / replacement of goods: following the decision of the Swiss Wine Trade Association and in accordance with Articles 197 et seq. of the Code of Obligations:

• If the problem is justified, Swiss and foreign wines bottled in Switzerland will be replaced or refunded within one year from the delivery date.
• Foreign wines bottled in the country of production will not be refunded.

Exclusion of Warranty for Damages Due to Defects

Under no circumstances may the customer claim compensation for defects not arising from the goods themselves, such as production losses, business interruption, loss of profits, or other direct or indirect damages.

Warranty and Liability

All our wines are guaranteed and comply with the legal requirements in force at the time of sale.
Schenk Suisse SA only guarantees the product properties expressly guaranteed in the relevant sales documents; all other warranties are excluded. This is subject to the exceptions provided for in these General Terms and Conditions or in individual agreements.