Shipping policy

Order Receipt/Preparation Deadline

Goods ordered by 10:00 a.m. will be delivered on request within 48 hours (business day). The delivery date is only considered final after our confirmation. Schenk Suisse SA is entitled to make partial deliveries; the customer is informed of this in the order confirmation.

Minimum order delivered

For deliveries below a value of CHF 1,000 (excluding VAT and packaging), a transport contribution of CHF 75 will be charged in addition.

Minimum order collected from our carrier

Customers who collect the goods themselves benefit from our collection discount of 2%. Collections are only available from our warehouses in Penthalaz and Waltenschwil. For orders collected by you with a value of less than CHF 250 (excluding VAT and packaging), we charge a flat-rate handling fee of CHF 25 on top.

Pallet Discount

We offer a 2% pallet discount. The pallet discount applies only to items and prices listed in the price list.

Deliveries and Collections / Assumption of Risk

In the event of delivery or collection, the risks and benefits pass to the customer upon receipt of the goods.

The customer is responsible for ensuring that Schenk Suisse SA is able to make the delivery.

The customer is responsible for any damage due to problems occurring during delivery that are not the responsibility of Schenk Suisse SA (e.g., no access to the building, customer absence, incorrect address).